Frequently Asked Questions - Nagi's - Tag Heuer Authorized Retailer

How do I place an order?
You may place your order online or by calling a customer service representative at (203) 964-0551 during regular business hours.

What method of shipping is used?
Packages are shipped via Federal Express and Federal Express Ground. Currently, we are only able to accept online orders to shipping addresses that match the credit card being used.

What are standard methods of payment?
NAGI Jewelers accepts MasterCard, Visa, American Express, and Discover. We can not accept cash, CODs, checks, money orders, or gift certificates for online purchases.

Can I use my gift certificate for online purchases?
Although gift certificates cannot be used for online purchases at this time, you may redeem your gift certificate at out store.

How do I send a gift?
Most items can be gift boxed and include a gift message for an additional charge. Please view our Gift Options during Checkout for more information.

When I put something in my shopping cart, does it guarantee I have the merchandise?
Placing an item in your shopping cart does not guarantee it will be available when you are ready to make your purchase.

I saw an item on the website, and now it has disappeared. Why?
Item quantities are limited and are removed from the site when they are no longer available for purchase.

How do I change my e-mail address for my login?
Sign in to your Online Account using your current e-mail address and password. Once you have successfully signed into your account, you may change the e-mail address by clicking on ‘Edit your Account Information'.

How do I change my e-mail address for marketing e-mails?
To change your e-mail address for marketing e-mails, you will need to unsubscribe your old e-mail address and sign up again with your new e-mail address.

How do I track my order?
To track your order, if you are registered with our site and were signed in at the time of the order, please click on ‘Your Online Account’ and sign in. Once you are signed in, click the ‘View” button next to ‘Web Order History’. Find your order number and click it; under the status column you can click the link to track the order. For unregistered customers, please call us at (203) 964-0551 for tracking information.

I can’t find the item I am looking for. How do I search for it?
You may search our site in several different ways:
Type a descriptive keyword or item number in the ‘Enter Search’ box found at the top of the website
Navigate the website to find the particular item

My watch has stopped running.
In most cases the battery simply needs to be replaced. Most batteries are designed to last about one year. However, some quartz watches are designed to have extended battery life and can last up to two or three years. If the battery is replaced and the watch still does not function, the quartz movement may need additional maintenance.

The second hand skips two seconds at a time.
This is a battery life indicator. These watches have electronic circuits that know when the battery voltage is getting low. The watch’s circuitry makes the second hand move forward a couple of seconds rapidly to tell the owner that it is time to replace the battery.

I use my chronograph a lot and the watch doesn’t get a year out of a battery.
When using the chronograph function frequently or leaving the chronograph running all the time on an analog chronograph (one with hands), this will drain the battery. In order to power all of the numerous hands and functions, the watch will require more battery power than basic time keeping. It is not advisable to run the stop watch function continuously. In fact, some electronic chronograph stopwatch functions will stop running automatically if left running for extended periods of time. It is best to use the chronograph function and stop the chronograph when the need for timing is over.

The second hand ticks back and forth in one spot and the watch does not run.
This indicates that the watch is functioning electronically but the mechanical side of the watch is not operating properly. This is due to a problem with the internal gearing and will most likely require the movement to be overhauled.

My watch runs fine when I don’t wear it but as soon as I put the watch on it stops.
This may be caused by a problem with the electric circuit of the quartz movement. In simple terms, when putting on a watch that has been sitting at room temperature, a watch placed on the wrist is then heated up by your body temperature. That increase in heat would cause a normal slight expansion of the watch, which could affect the contacts of the electric circuit. In this case it would be necessary for a technician to review the watch to determine if a routine maintenance would correct this problem.

I’ve had the watch for a year. Should I replace the battery just to be safe?
With the innovations in today’s Quartz watches, it is generally advisable not to replace the battery until it is absolutely necessary. Opening the case of the watch presents the possibility of affecting the factory seals prematurely. When the battery is eventually changed, the case will be resealed once the battery has been replaced.

How long will a battery last?
This depends on the age of the watch and the types of functions (e.g., stopwatch, chronograph applications, alarms, second hand, etc.). Most batteries will last at least one year, and often longer, under normal conditions.

The display on my digital watch has turned black and the numbers can no longer be seen.
This usually occurs when a digital watch has received a severe shock or has been dropped. Simply, the digital display has a very thin layer of glass that is filled with a liquid that has become either contaminated or has cracked, thereby allowing air to leak in and damage the conductive fluid.

The digits in my digital display do not show complete numbers or letters.
The contacts that connect the digital display with the circuitry of the watch have either been damaged by a shock or the contact points are corroded. This prevents the section or sections that are not displaying from receiving the necessary voltage to ignite the display segment.

The alarm worked fine until the battery was changed.
Several things can cause this. The most common being that whoever changed the battery did not replace the alarm contact spring. Another possibility is that the back was either installed incorrectly or the alarm contact plate was damaged when the watch was opened.

Push buttons have a stem attached to their underside that moves in and out of a tube in the side of the watch when pushed. Inside the watch is a very weak spring that pushes the stem out when you release the button. If dirt or corrosion has built up inside the tube the spring is not strong enough to push the button back to its original position.

The hands work but the digital display doesn’t or vice a versa.
Analog/digital combination watches are really two watches built together. It is possible that one or the other will malfunction leaving one part working.

I think I dropped my watch and now it doesn’t run.
The most common problem is that the balance staff, the axle of the wheel that makes the tic-tock noise broke. The end of this axle is as fine as a human hair and can break rather easily. The balance staff needs to be replaced and the watch should be overhauled to remove the broken piece.

My watch was running fine for many years and now it is running slow and stopping.
A watch is a finely tuned mini machine. It needs to have the oils removed and changed every three to five years to maintain optimum performance. An overhaul should correct this.

When I wind my watch up, it never stops winding.
The mainspring has broken and needs to be replaced. While the watch is being disassembled, it is advisable to do a complete service and restore the oils and timing to the factory fresh condition.

It is an automatic wind watch but it stops after I take it off.
An automatic wind watch takes a certain amount of activity to wind fully. If the individual is not very active it does not build up enough power to run the watch. Another common problem is that the mainspring is not holding enough power and needs to be replaced.

My watch fogs up and I can’t see the dial.
The water-resistant seals have gone bad. The crown, crystal and back gasket should be replaced. Also, due to the moisture getting into the watch it is advisable to perform an overhaul as well.

FAQ's